Whether you have a transaction issue, a billing question, or need assistance with NIN/BVN services, our dedicated support team is ready to assist you.
Chat directly with our support team on WhatsApp for fast, real-time responses to all account questions.
Chat on WhatsApp →Send us an email for formal requests, partnership inquiries, API integration support, and business registration.
support@ufriends.com.ng →Automated wallet debits and transaction refunds are monitored 24/7. Manual requests resolved within 24 hours.
24/7 Automated MonitoringWe respond to WhatsApp messages within 15–30 minutes during standard business hours and emails within 24 hours.
Most transactions complete instantly. If network delays occur, our system auto-reconciles or refunds failed debits automatically.
You can message us directly on WhatsApp with your transaction reference or track the status from your Ufriends IT user dashboard.